Returns policy

1. Summary

• You have 30 days from delivery to ask for a return or refund.
• Items must be unused and unopened, with the hygiene seal intact — this is a legal requirement for intimate products and protects every customer.
• Refunds go back to your original PayPal payment.
• If your item arrives damaged, defective or wrong, we put it right — replacement or full refund, at no cost to you.
• If you are in the EU or UK, you additionally have the statutory withdrawal rights described in section 7.

2. Return window

You may request a return within 30 days of the delivery dateshown by the carrier tracking. Requests made after 30 days cannot be accepted, except where the item is defective (see section 5) or where your local law gives you more time.

3. What can and cannot be returned

Because we sell intimate products, health and hygiene rules apply. These follow the practice of established adult retailers and the law of most countries we ship to:

• Returnable: items that are new, unused and unopened, with the original factory hygiene seal intact and all original packaging and accessories included.
• Not returnable: items whose hygiene seal is broken or missing, items that have been used, washed or charged-and-used, items returned without their original packaging, and gift cards (we do not sell any, but if we ever do, they are non-returnable).

Please inspect your order on arrival. A broken hygiene seal on delivery counts as a damaged delivery (section 5) — tell us as soon as possible, ideally within 48 hours, with a photo, and we will treat it as our problem, not yours.

4. How to start a return

1. Email sales88@ggatc.com(or message us on WhatsApp at +86 181 5864 9251) with your order number and the reason for the return.
2. We reply within 12 hours (usually much faster) with return instructions and the return address.
3. Pack the item well — ideally in the original shipping box — and send it with a tracked service. Keep your tracking number.
4. Once the return arrives and passes inspection (unused, seal intact), we issue your refund.

Do not send anything back before receiving our instructions — unauthorized returns may not be traceable and cannot be refunded.

5. Damaged, defective or wrong items

If your item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible — ideally within 48 hours of delivery — with your order number and photos of the item and packaging. We will — at your choice and at no cost to you — send a replacement or issue a full refund, including any return shipping cost. You will never be asked to pay for our mistake. Suggested timing helps us resolve things fast; it does not cut off your statutory rights for defective goods (section 7).

6. Refunds

• Refunds are issued to your original PayPal payment method. We do not issue refunds by bank transfer, gift card or any other channel.
• Once your return passes inspection we process the refund within 3 business days.
• PayPal typically shows the refund within 3–5 business days; card refunds via PayPal can take up to 10 business days depending on your card issuer.
• Original shipping costs are non-refundable, except for damaged, defective or wrong items, where we refund everything you paid.
• Order cancellation before dispatch (see the Terms of Sale) is always refunded in full.

7. EU and UK statutory rights

If you order from the EU or UK, distance-selling law gives you rights in addition to the policy above. You generally have 14 days from delivery to withdraw from the contract for any reason, and a further 14 days to send the item back. The personal-hygiene exemption that applies to intimate products applies only to items whose seal has been unsealed after delivery — a sealed, unopened product can always be returned within this window. Where this policy is more generous than the law (for example our 30-day window), the more generous term applies.

8. Return shipping costs

Return shipping is at your cost for change-of-mind returns. For damaged, defective or wrong items we cover return shipping — we will advise the cheapest tracked option or provide a prepaid label where available.

9. Discreet and private, always

Returns follow the same discretion as delivery: plain packaging, no product names or logos on the outside, and a neutral sender. Your return reason is used only to process the return and is handled per our Privacy Policy.

10. Questions

Anything unclear, or an order that needs attention? Emailsales88@ggatc.com or message WhatsApp +86 181 5864 9251 (Mon–Sat, 9:00–19:00 (GMT+8)). We answer within 12 hours — usually much faster. PayPal purchases are additionally protected byPayPal's Buyer Protection.